TERMS & CONDITIONS

PRIVACY POLICY

This privacy notice discloses the privacy practices for www.sauerfrau.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 314.749.1107 or orders@sauerfrau.com.

RETURN & REFUND POLICY

Thanks for shopping at www.sauerfrau.com. If you are not entirely satisfied with your purchase, we’re here to help. For purchases made on www.sauerfrau.com, you have 15 calendar days to notify us if you are not satisfied with our products. We will need you to provide your name, contact information, and order number. Depending on the issue if inspection is required, we may request that you return the product to us via the USPS. Refunds: Once we process your request, we will initiate a reshipment or refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

DELIVERY POLICY

General Information: All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

Delivery Location: Items offered on our website are only available for delivery to physical addresses in the Continental U.S. If you are interested in shipping an order outside of the Continental U.S., please contact us at 314.749.1107 or orders@sauerfrau.com for further details.

Delivery Time: We estimate that orders will arrive within 5-7 business days of order placement. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business days are Monday to Friday, except holidays. Please note we do not ship on Saturdays or Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs: Shipping costs are determined based on the subtotal of your order prior to taxes and shipping fees and the delivery method chosen. To find out how much your order will cost, simply add to your cart the items you would like to purchase, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Sales tax is charged according to the state to which the item is shipped.

Damaged Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at 314.749.1107.